DESIGNING FOR HEALTH LITERACY
DESIGNING FOR HEALTH LITERACY
- RESEARCH PHASE
- RESEARCH PHASE
Community Health Workers (CHW's) bridge the gap between healthcare providers and communities. Through the project, we aimed to explore opportunities to address the issues faced by CHW's as they served their clients. While we primarily worked with CHW's, our design had to account for their clients and the CHW-client relationship.
We identified data entry as a major pain point and created two product concepts: An interactive walkthrough app for CHW's to use on client visits; A day planner for CHW's to keep track of tasks for various clients.
Community Health Workers (CHW's) bridge the gap between healthcare providers and communities. Through the project, we aimed to explore opportunities to address the issues faced by CHW's as they served their clients. While we primarily worked with CHW's, our design had to account for their clients and the CHW-client relationship.
We identified data entry as a major pain point and created two product concepts: An interactive walkthrough app for CHW's to use on client visits; A day planner for CHW's to keep track of tasks for various clients.
Community Health Workers (CHW's) bridge the gap between healthcare providers and communities. Through the project, we aimed to explore opportunities to address the issues faced by CHW's as they served their clients. While we primarily worked with CHW's, our design had to account for their clients and the CHW-client relationship.
We identified data entry as a major pain point and created two product concepts: An interactive walkthrough app for CHW's to use on client visits; A day planner for CHW's to keep track of tasks for various clients.
Community Health Workers (CHW's) bridge the gap between healthcare providers and communities. Through the project, we aimed to explore opportunities to address the issues faced by CHW's as they served their clients. While we primarily worked with CHW's, our design had to account for their clients and the CHW-client relationship.
We identified data entry as a major pain point and created two product concepts: An interactive walkthrough app for CHW's to use on client visits; A day planner for CHW's to keep track of tasks for various clients.
THE PROJECT
THE PROJECT
Community Health Workers or CHWs bridge the gap between health care providers and communities. They are often part of the community they serve and have shared life experiences. They advocate for their community and make resources more accessible. Their impact goes beyond health and improves the lives of their clients overall.
The purpose of the project was to understand the challenges that community health workers(CHWs) faced while supporting their clients. We wanted to understand the context in which CHW’s work and explore opportunities to address the issues faced by them.
Community Health Workers or CHWs bridge the gap between health care providers and communities. They are often part of the community they serve and have shared life experiences. They advocate for their community and make resources more accessible. Their impact goes beyond health and improves the lives of their clients overall.
The purpose of the project was to understand the challenges that community health workers(CHWs) faced while supporting their clients. We wanted to understand the context in which CHW’s work and explore opportunities to address the issues faced by them.
Community Health Workers or CHWs bridge the gap between health care providers and communities. They are often part of the community they serve and have shared life experiences. They advocate for their community and make resources more accessible. Their impact goes beyond health and improves the lives of their clients overall.
The purpose of the project was to understand the challenges that community health workers(CHWs) faced while supporting their clients. We wanted to understand the context in which CHW’s work and explore opportunities to address the issues faced by them.
Community Health Workers or CHWs bridge the gap between health care providers and communities. They are often part of the community they serve and have shared life experiences. They advocate for their community and make resources more accessible. Their impact goes beyond health and improves the lives of their clients overall.
The purpose of the project was to understand the challenges that community health workers(CHWs) faced while supporting their clients. We wanted to understand the context in which CHW’s work and explore opportunities to address the issues faced by them.
Community Health Workers or CHWs bridge the gap between health care providers and communities. They are often part of the community they serve and have shared life experiences. They advocate for their community and make resources more accessible. Their impact goes beyond health and improves the lives of their clients overall.
The purpose of the project was to understand the challenges that community health workers(CHWs) faced while supporting their clients. We wanted to understand the context in which CHW’s work and explore opportunities to address the issues faced by them.
Role Lead User Experience Researcher
Client School of Public Health, University of Maryland
Duration 4 months of research, 5 months of design
User Community Health Workers(CHW’s)
Tools Canva, Figma, Zoom, Adobe Premier Pro
Role Lead User Experience Researcher
Client School of Public Health, University of Maryland
Duration 4 months of research, 5 months of design
User Community Health Workers(CHW’s)
Tools Canva, Figma, Zoom, Adobe Premier Pro
Role Lead User Experience Researcher
Client School of Public Health, University of Maryland
Duration 4 months of research, 5 months of design
User Community Health Workers(CHW’s)
Tools Canva, Figma, Zoom, Adobe Premier Pro
Role Lead User Experience Researcher
Client School of Public Health, University of Maryland
Duration 4 months of research, 5 months of design
User Community Health Workers(CHW’s)
Tools Canva, Figma, Zoom, Adobe Premier Pro
OUR PROCESS
OUR PROCESS
RESEARCH - IDEATE - CONCEPTUALIZE
RESEARCH - IDEATE - CONCEPTUALIZE
BACKGROUND RESEARCH
BACKGROUND RESEARCH
OUR SOURCES
OUR SOURCES
1. Academic Papers - 8
2. Open Source Frameworks - 4
3. Mobile Applications - 4
4. CHW/ Health Websites - 3
1. Academic Papers - 8
2. Open Source Frameworks - 4
3. Mobile Applications - 4
4. CHW/ Health Websites - 3
1. Academic Papers - 8
2. Open Source Frameworks - 4
3. Mobile Applications - 4
4. CHW/ Health Websites - 3
1. Academic Papers - 8
2. Open Source Frameworks - 4
3. Mobile Applications - 4
4. CHW/ Health Websites - 3
1. Academic Papers - 8
2. Open Source Frameworks - 4
3. Mobile Applications - 4
4. CHW/ Health Websites - 3
MAJOR FINDINGS
MAJOR FINDINGS
1. CHW training and roles vary greatly by organization and community.
2. CHWs tend to have a peer-to-peer relationship with their clients.
3. Providing timely, accurate and trustworthy health information is a fundamental function of CHW’s
4. A number of studies dwelled into point-of-care technology for CHWs, most in areas of low accessibility.
5. A major focus for CHWs is identifying and addressing social determinants of health.
1. CHW training and roles vary greatly by organization and community.
2. CHWs tend to have a peer-to-peer relationship with their clients.
3. Providing timely, accurate and trustworthy health information is a fundamental function of CHW’s
4. A number of studies dwelled into point-of-care technology for CHWs, most in areas of low accessibility.
5. A major focus for CHWs is identifying and addressing social determinants of health.
1. CHW training and roles vary greatly by organization and community.
2. CHWs tend to have a peer-to-peer relationship with their clients.
3. Providing timely, accurate and trustworthy health information is a fundamental function of CHW’s
4. A number of studies dwelled into point-of-care technology for CHWs, most in areas of low accessibility.
5. A major focus for CHWs is identifying and addressing social determinants of health.
1. CHW training and roles vary greatly by organization and community.
2. CHWs tend to have a peer-to-peer relationship with their clients.
3. Providing timely, accurate and trustworthy health information is a fundamental function of CHW’s
4. A number of studies dwelled into point-of-care technology for CHWs, most in areas of low accessibility.
5. A major focus for CHWs is identifying and addressing social determinants of health.
We learned that a major focus for CHW's is to identify and address Social Determinants of Health like food, housing, finance. etc.
We learned that a major focus for CHW's is to identify and address Social Determinants of Health like food, housing, finance. etc.
We learned that a major focus for CHW's is to identify and address Social Determinants of Health like food, housing, finance. etc.
We learned that a major focus for CHW's is to identify and address Social Determinants of Health like food, housing, finance. etc.
We learned that a major focus for CHW's is to identify and address Social Determinants of Health like food, housing, finance. etc.
USER INTERVIEWS
USER INTERVIEWS
We inquired about their background, training and daily client interactions. We asked them to walk us through specific client interactions and creation of client interventions.
Through our interviews we identified current practices, pain points and how technology fits into the CHW-client relationship.
We inquired about their background, training and daily client interactions. We asked them to walk us through specific client interactions and creation of client interventions.
Through our interviews we identified current practices, pain points and how technology fits into the CHW-client relationship.
We inquired about their background, training and daily client interactions. We asked them to walk us through specific client interactions and creation of client interventions.
Through our interviews we identified current practices, pain points and how technology fits into the CHW-client relationship.
We inquired about their background, training and daily client interactions. We asked them to walk us through specific client interactions and creation of client interventions.
Through our interviews we identified current practices, pain points and how technology fits into the CHW-client relationship.
We inquired about their background, training and daily client interactions. We asked them to walk us through specific client interactions and creation of client interventions.
Through our interviews we identified current practices, pain points and how technology fits into the CHW-client relationship.
THE USER MIX
THE USER MIX
10 Community Health Workers
2 Men, 8 Women
3 Counties
5 Organizations
10 Community Health Workers
2 Men, 8 Women
3 Counties
5 Organizations
10 Community Health Workers
2 Men, 8 Women
3 Counties
5 Organizations
10 Community Health Workers
2 Men, 8 Women
3 Counties
5 Organizations
“I feel my lived experience with health issues makes me a better Community Health Worker”
- A User Quote
“I feel my lived experience with health issues makes me a better Community Health Worker”
- A User Quote
“I feel my lived experience with health issues makes me a better Community Health Worker”
- A User Quote
“I feel my lived experience with health issues makes me a better Community Health Worker”
- A User Quote
“I feel my lived experience with health issues makes me a better Community Health Worker”
- A User Quote
AFFINITY DIAGRAM
AFFINITY DIAGRAM
Since our project required us to understand the challenges faced by CHW’s, we created an affinity diagram to identify common themes and pain points. This helped us identify the area for innovation later in the project.
Since our project required us to understand the challenges faced by CHW’s, we created an affinity diagram to identify common themes and pain points. This helped us identify the area for innovation later in the project.
Since our project required us to understand the challenges faced by CHW’s, we created an affinity diagram to identify common themes and pain points. This helped us identify the area for innovation later in the project.
Since our project required us to understand the challenges faced by CHW’s, we created an affinity diagram to identify common themes and pain points. This helped us identify the area for innovation later in the project.
Since our project required us to understand the challenges faced by CHW’s, we created an affinity diagram to identify common themes and pain points. This helped us identify the area for innovation later in the project.
MAJOR FINDINGS
MAJOR FINDINGS
1. CHWs help make their clients self-sufficient.
2. They help clients navigate all the aspects of life affecting their health.
3. They try to promote health literacy within their communities.
4. They spend a lot of time doing data entry.
5. They go the extra mile for their client, sometimes picking up food or medicine for them.
6. They build trust with their clients
1. CHWs help make their clients self-sufficient.
2. They help clients navigate all the aspects of life affecting their health.
3. They try to promote health literacy within their communities.
4. They spend a lot of time doing data entry.
5. They go the extra mile for their client, sometimes picking up food or medicine for them.
6. They build trust with their clients
1. CHWs help make their clients self-sufficient.
2. They help clients navigate all the aspects of life affecting their health.
3. They try to promote health literacy within their communities.
4. They spend a lot of time doing data entry.
5. They go the extra mile for their client, sometimes picking up food or medicine for them.
6. They build trust with their clients
1. CHWs help make their clients self-sufficient.
2. They help clients navigate all the aspects of life affecting their health.
3. They try to promote health literacy within their communities.
4. They spend a lot of time doing data entry.
5. They go the extra mile for their client, sometimes picking up food or medicine for them.
6. They build trust with their clients
CHW's take written notes during client visits, which they then enter into various databases. They set goals with their clients and provide them with resources to help them address their social determinants of health.
CHW's take written notes during client visits, which they then enter into various databases. They set goals with their clients and provide them with resources to help them address their social determinants of health.
CHW's take written notes during client visits, which they then enter into various databases. They set goals with their clients and provide them with resources to help them address their social determinants of health.
CHW's take written notes during client visits, which they then enter into various databases. They set goals with their clients and provide them with resources to help them address their social determinants of health.
CHW's take written notes during client visits, which they then enter into various databases. They set goals with their clients and provide them with resources to help them address their social determinants of health.
DAY IN THE LIFE
DAY IN THE LIFE
Our solution needed to fit into the life of the community health workers. The last thing we wanted was to create a bigger problem by introducing technology that CHW’s found hard to use in their daily work life.
Our solution needed to fit into the life of the community health workers. The last thing we wanted was to create a bigger problem by introducing technology that CHW’s found hard to use in their daily work life.
Our solution needed to fit into the life of the community health workers. The last thing we wanted was to create a bigger problem by introducing technology that CHW’s found hard to use in their daily work life.
Our solution needed to fit into the life of the community health workers. The last thing we wanted was to create a bigger problem by introducing technology that CHW’s found hard to use in their daily work life.
Our solution needed to fit into the life of the community health workers. The last thing we wanted was to create a bigger problem by introducing technology that CHW’s found hard to use in their daily work life.
MAJOR FINDINGS
MAJOR FINDINGS
1. Everyday looks different for a CHW.
2. CHWs coordinate with other health professionals.
3. They spend a lot of time doing administrative tasks.
4. CHWs set goals with their clients.
1. Everyday looks different for a CHW.
2. CHWs coordinate with other health professionals.
3. They spend a lot of time doing administrative tasks.
4. CHWs set goals with their clients.
1. Everyday looks different for a CHW.
2. CHWs coordinate with other health professionals.
3. They spend a lot of time doing administrative tasks.
4. CHWs set goals with their clients.
1. Everyday looks different for a CHW.
2. CHWs coordinate with other health professionals.
3. They spend a lot of time doing administrative tasks.
4. CHWs set goals with their clients.
Every day looks different for a CHW. They may spend the day meeting clients, doing administrative work or participating in outreach programs.
Every day looks different for a CHW. They may spend the day meeting clients, doing administrative work or participating in outreach programs.
Every day looks different for a CHW. They may spend the day meeting clients, doing administrative work or participating in outreach programs.
Every day looks different for a CHW. They may spend the day meeting clients, doing administrative work or participating in outreach programs.
Every day looks different for a CHW. They may spend the day meeting clients, doing administrative work or participating in outreach programs.
IDENTITY MODEL
IDENTITY MODEL
The identity model helped us create a solution which would satisfy various aspects of a CHW’s identity.
The identity model helped us create a solution which would satisfy various aspects of a CHW’s identity.
The identity model helped us create a solution which would satisfy various aspects of a CHW’s identity.
The identity model helped us create a solution which would satisfy various aspects of a CHW’s identity.
The identity model helped us create a solution which would satisfy various aspects of a CHW’s identity.
MAJOR FINDINGS
MAJOR FINDINGS
MAJOR FINDINGS
1. CHWs combat misinformation.
2. They advocate for their clients.
3. CHWs lived experience helps them build a rapport with their clients.
4. CHWs try to prevent burn out.
1. CHWs combat misinformation.
2. They advocate for their clients.
3. CHWs lived experience helps them build a rapport with their clients.
4. CHWs try to prevent burn out.
1. CHWs combat misinformation.
2. They advocate for their clients.
3. CHWs lived experience helps them build a rapport with their clients.
4. CHWs try to prevent burn out.
1. CHWs combat misinformation.
2. They advocate for their clients.
3. CHWs lived experience helps them build a rapport with their clients.
4. CHWs try to prevent burn out.
As the UX Research lead, I facilitated the Wall Walk, through which we identified CHW issues and generated hot ideas for innovation.
As the UX Research lead, I facilitated the Wall Walk, through which we identified CHW issues and generated hot ideas for innovation.
As the UX Research lead, I facilitated the Wall Walk, through which we identified CHW issues and generated hot ideas for innovation.
As the UX Research lead, I facilitated the Wall Walk, through which we identified CHW issues and generated hot ideas for innovation.
As the UX Research lead, I facilitated the Wall Walk, through which we identified CHW issues and generated hot ideas for innovation.
WALL WALK
WALL WALK
I facilitated the wall walk with the team, stakeholders and a few CHWs. Participants walked around the room viewing the various models. They stuck up post-it notes of pluses, minuses, questions or design ideas.
I facilitated the wall walk with the team, stakeholders and a few CHWs. Participants walked around the room viewing the various models. They stuck up post-it notes of pluses, minuses, questions or design ideas.
I facilitated the wall walk with the team, stakeholders and a few CHWs. Participants walked around the room viewing the various models. They stuck up post-it notes of pluses, minuses, questions or design ideas.
I facilitated the wall walk with the team, stakeholders and a few CHWs. Participants walked around the room viewing the various models. They stuck up post-it notes of pluses, minuses, questions or design ideas.
I facilitated the wall walk with the team, stakeholders and a few CHWs. Participants walked around the room viewing the various models. They stuck up post-it notes of pluses, minuses, questions or design ideas.
THE PAIN-POINTS
THE PAIN-POINTS
1. Transportation: Organizing transportation for clients to and from appointments can be a task
2. Burnout: CHW's have to deal with burnout due to job
3. Job complexity: CHW's have to wear many hats and work in different roles
4. Safety: CHW's need to ensure their safety and the safety of their co-workers on at-home client visits
5. Client literacy: CHW's try to educate clients on their own health while clients may not be so receptive
6. How to better use technology: The technology in place for CHW's is either too overwhelming for clients or doesn't serve their purpose
7. Data entry: CHW's have multiple portals and grant databases in which they have do data entry which can take a whole day.
8. Getting clients the right resources: CHW's have to constantly update resources they can provide to clients.
1. Transportation: Organizing transportation for clients to and from appointments can be a task
2. Burnout: CHW's have to deal with burnout due to job
3. Job complexity: CHW's have to wear many hats and work in different roles
4. Safety: CHW's need to ensure their safety and the safety of their co-workers on at-home client visits
5. Client literacy: CHW's try to educate clients on their own health while clients may not be so receptive
6. How to better use technology: The technology in place for CHW's is either too overwhelming for clients or doesn't serve their purpose
7. Data entry: CHW's have multiple portals and grant databases in which they have do data entry which can take a whole day.
8. Getting clients the right resources: CHW's have to constantly update resources they can provide to clients.
1. Transportation: Organizing transportation for clients to and from appointments can be a task
2. Burnout: CHW's have to deal with burnout due to job
3. Job complexity: CHW's have to wear many hats and work in different roles
4. Safety: CHW's need to ensure their safety and the safety of their co-workers on at-home client visits
5. Client literacy: CHW's try to educate clients on their own health while clients may not be so receptive
6. How to better use technology: The technology in place for CHW's is either too overwhelming for clients or doesn't serve their purpose
7. Data entry: CHW's have multiple portals and grant databases in which they have do data entry which can take a whole day.
8. Getting clients the right resources: CHW's have to constantly update resources they can provide to clients.
1. Transportation: Organizing transportation for clients to and from appointments can be a task
2. Burnout: CHW's have to deal with burnout due to job
3. Job complexity: CHW's have to wear many hats and work in different roles
4. Safety: CHW's need to ensure their safety and the safety of their co-workers on at-home client visits
5. Client literacy: CHW's try to educate clients on their own health while clients may not be so receptive
6. How to better use technology: The technology in place for CHW's is either too overwhelming for clients or doesn't serve their purpose
7. Data entry: CHW's have multiple portals and grant databases in which they have do data entry which can take a whole day.
8. Getting clients the right resources: CHW's have to constantly update resources they can provide to clients.
1. Transportation: Organizing transportation for clients to and from appointments can be a task
2. Burnout: CHW's have to deal with burnout due to job
3. Job complexity: CHW's have to wear many hats and work in different roles
4. Safety: CHW's need to ensure their safety and the safety of their co-workers on at-home client visits
5. Client literacy: CHW's try to educate clients on their own health while clients may not be so receptive
6. How to better use technology: The technology in place for CHW's is either too overwhelming for clients or doesn't serve their purpose
7. Data entry: CHW's have multiple portals and grant databases in which they have do data entry which can take a whole day.
8. Getting clients the right resources: CHW's have to constantly update resources they can provide to clients.
THE HOT IDEAS
THE HOT IDEAS
1. An app for arranging transportation
2. Using a tablet application for point of care
3. Shared event calendar between organizations
4. A way to organize tasks.
5. A way to efficiently collaborate with other CHWs.
6. Increased transparency around data collection
7. Assessment of burnout and social support
8. A way to better promote and advertise what CHWs do
9. A way to follow clients’ progress without checking in
10. Lighter equipment and a go bag for CHWs on field.
11. Technology which clients are familiar with
1. An app for arranging transportation
2. Using a tablet application for point of care
3. Shared event calendar between organizations
4. A way to organize tasks.
5. A way to efficiently collaborate with other CHWs.
6. Increased transparency around data collection
7. Assessment of burnout and social support
8. A way to better promote and advertise what CHWs do
9. A way to follow clients’ progress without checking in
10. Lighter equipment and a go bag for CHWs on field.
11. Technology which clients are familiar with
1. An app for arranging transportation
2. Using a tablet application for point of care
3. Shared event calendar between organizations
4. A way to organize tasks.
5. A way to efficiently collaborate with other CHWs.
6. Increased transparency around data collection
7. Assessment of burnout and social support
8. A way to better promote and advertise what CHWs do
9. A way to follow clients’ progress without checking in
10. Lighter equipment and a go bag for CHWs on field.
11. Technology which clients are familiar with
1. An app for arranging transportation
2. Using a tablet application for point of care
3. Shared event calendar between organizations
4. A way to organize tasks.
5. A way to efficiently collaborate with other CHWs.
6. Increased transparency around data collection
7. Assessment of burnout and social support
8. A way to better promote and advertise what CHWs do
9. A way to follow clients’ progress without checking in
10. Lighter equipment and a go bag for CHWs on field.
11. Technology which clients are familiar with
VISIONING
VISIONING
We created multiple visions for solving common issues we had identified during the wall walk.
We created multiple visions for solving common issues we had identified during the wall walk.
We created multiple visions for solving common issues we had identified during the wall walk.
We created multiple visions for solving common issues we had identified during the wall walk.
We created multiple visions for solving common issues we had identified during the wall walk.
THE VISIONS
THE VISIONS
1. Streamline schedule for CHW's to juggle various roles
2. Interactive app to guide patient through care process
3. Info/resource hub for CHW's to browse resources to share with clients
4. Platform to connect with other CHWs
5. A way to follow a clients’ progress without checking in
6. Shared calendars with other CHW's
1. Streamline schedule for CHW's to juggle various roles
2. Interactive app to guide patient through care process
3. Info/resource hub for CHW's to browse resources to share with clients
4. Platform to connect with other CHWs
5. A way to follow a clients’ progress without checking in
6. Shared calendars with other CHW's
1. Streamline schedule for CHW's to juggle various roles
2. Interactive app to guide patient through care process
3. Info/resource hub for CHW's to browse resources to share with clients
4. Platform to connect with other CHWs
5. A way to follow a clients’ progress without checking in
6. Shared calendars with other CHW's
1. Streamline schedule for CHW's to juggle various roles
2. Interactive app to guide patient through care process
3. Info/resource hub for CHW's to browse resources to share with clients
4. Platform to connect with other CHWs
5. A way to follow a clients’ progress without checking in
6. Shared calendars with other CHW's
We visioned ideas for collaboration between CHW's, resource hubs and ways to engage clients with their healthcare journey.
We visioned ideas for collaboration between CHW's, resource hubs and ways to engage clients with their healthcare journey.
We visioned ideas for collaboration between CHW's, resource hubs and ways to engage clients with their healthcare journey.
We visioned ideas for collaboration between CHW's, resource hubs and ways to engage clients with their healthcare journey.
We visioned ideas for collaboration between CHW's, resource hubs and ways to engage clients with their healthcare journey.
PRODUCT CONCEPTS
PRODUCT CONCEPTS
THE INTERACTIVE TABLET APP
THE INTERACTIVE TABLET APP
1. Step-by-step walkthrough of the care plan
2. Goal setting for clients
3. Master To-do list for CHW
4. Links to necessary forms and documents
5. Suggested tasks and resources for clients to be provided by CHW's
1. Step-by-step walkthrough of the care plan
2. Goal setting for clients
3. Master To-do list for CHW
4. Links to necessary forms and documents
5. Suggested tasks and resources for clients to be provided by CHW's
1. Step-by-step walkthrough of the care plan
2. Goal setting for clients
3. Master To-do list for CHW
4. Links to necessary forms and documents
5. Suggested tasks and resources for clients to be provided by CHW's
1. Step-by-step walkthrough of the care plan
2. Goal setting for clients
3. Master To-do list for CHW
4. Links to necessary forms and documents
5. Suggested tasks and resources for clients to be provided by CHW's
1. Step-by-step walkthrough of the care plan
2. Goal setting for clients
3. Master To-do list for CHW
4. Links to necessary forms and documents
5. Suggested tasks and resources for clients to be provided by CHW's
WHY IT WORKS
WHY IT WORKS
1. CHWs felt very strongly that tablets were a great choice for in-home visits as it was less intimidating to a client than a laptop
2. CHWs have many forms, packets, and tasks to go over with clients each visit & need a means to organize them
3. Clients are worried about what CHWs are doing with their information and need an interface they can understand
4. CHWs like to have visual resources to share with their clients
1. CHWs felt very strongly that tablets were a great choice for in-home visits as it was less intimidating to a client than a laptop
2. CHWs have many forms, packets, and tasks to go over with clients each visit & need a means to organize them
3. Clients are worried about what CHWs are doing with their information and need an interface they can understand
4. CHWs like to have visual resources to share with their clients
1. CHWs felt very strongly that tablets were a great choice for in-home visits as it was less intimidating to a client than a laptop
2. CHWs have many forms, packets, and tasks to go over with clients each visit & need a means to organize them
3. Clients are worried about what CHWs are doing with their information and need an interface they can understand
4. CHWs like to have visual resources to share with their clients
1. CHWs felt very strongly that tablets were a great choice for in-home visits as it was less intimidating to a client than a laptop
2. CHWs have many forms, packets, and tasks to go over with clients each visit & need a means to organize them
3. Clients are worried about what CHWs are doing with their information and need an interface they can understand
4. CHWs like to have visual resources to share with their clients
THE DAY PLANNER FOR CHW'S
THE DAY PLANNER FOR CHW'S
1. Calendar integration
2. Visualize To-dos across locations and clients
3. Add coworkers and share location
4. Add deadlines to tasks
5. Priorititize tasks
6. Set reminders
1. Calendar integration
2. Visualize To-dos across locations and clients
3. Add coworkers and share location
4. Add deadlines to tasks
5. Priorititize tasks
6. Set reminders
1. Calendar integration
2. Visualize To-dos across locations and clients
3. Add coworkers and share location
4. Add deadlines to tasks
5. Priorititize tasks
6. Set reminders
1. Calendar integration
2. Visualize To-dos across locations and clients
3. Add coworkers and share location
4. Add deadlines to tasks
5. Priorititize tasks
6. Set reminders
1. Calendar integration
2. Visualize To-dos across locations and clients
3. Add coworkers and share location
4. Add deadlines to tasks
5. Priorititize tasks
6. Set reminders
WHY IT WORKS
WHY IT WORKS
1. CHWs spend a lot of time running back and forth in the field
2. CHWs have many types of tasks to keep track of
3. CHW tasks are spread acros 3 main locations - home, office and field
4. CHWs use different methods to let coworkers know their location for safety reasons
1. CHWs spend a lot of time running back and forth in the field
2. CHWs have many types of tasks to keep track of
3. CHW tasks are spread acros 3 main locations - home, office and field
4. CHWs use different methods to let coworkers know their location for safety reasons
1. CHWs spend a lot of time running back and forth in the field
2. CHWs have many types of tasks to keep track of
3. CHW tasks are spread acros 3 main locations - home, office and field
4. CHWs use different methods to let coworkers know their location for safety reasons
1. CHWs spend a lot of time running back and forth in the field
2. CHWs have many types of tasks to keep track of
3. CHW tasks are spread acros 3 main locations - home, office and field
4. CHWs use different methods to let coworkers know their location for safety reasons
NEXT STEPS
NEXT STEPS
We presented our product findings to our stakeholders after which we decided to combine the two product concepts. We then began to work on out prototype on the design phase.
We presented our product findings to our stakeholders after which we decided to combine the two product concepts. We then began to work on out prototype on the design phase.
We presented our product findings to our stakeholders after which we decided to combine the two product concepts. We then began to work on out prototype on the design phase.
We presented our product findings to our stakeholders after which we decided to combine the two product concepts. We then began to work on out prototype on the design phase.
We presented our product findings to our stakeholders after which we decided to combine the two product concepts. We then began to work on out prototype on the design phase.
A product fueled by passion and double chocolate cookies