DESIGNING FOR HEALTH LITERACY

DESIGNING FOR HEALTH LITERACY

DESIGNING FOR HEALTH LITERACY

- DESIGN PHASE

- DESIGN PHASE

One of the challenges Community Health Workers (CHWs) face is the integration of technology in the CHW-client interaction. While integration would make their job easier, it might also intimidate clients and prove as a hindrance.

I was part of a project where we created a tablet application which would make it easier for CHWs to perform work tasks while showing the client the entered information and maintaining their trust.

One of the challenges Community Health Workers (CHWs) face is the integration of technology in the CHW-client interaction. While integration would make their job easier, it might also intimidate clients and prove as a hindrance.

I was part of a project where we created a tablet application which would make it easier for CHWs to perform work tasks while showing the client the entered information and maintaining their trust.

One of the challenges Community Health Workers (CHWs) face is the integration of technology in the CHW-client interaction. While integration would make their job easier, it might also intimidate clients and prove as a hindrance.

I was part of a project where we created a tablet application which would make it easier for CHWs to perform work tasks while showing the client the entered information and maintaining their trust.

One of the challenges Community Health Workers (CHWs) face is the integration of technology in the CHW-client interaction. While integration would make their job easier, it might also intimidate clients and prove as a hindrance.

I was part of a project where we created a tablet application which would make it easier for CHWs to perform work tasks while showing the client the entered information and maintaining their trust.

Group 97 (4)

THE PROJECT

THE PROJECT

Community Health Workers or CHWs bridge the gap between health care providers and communities. They are often part of the community they serve and have shared life experiences. They advocate for their community and make resources more accessible. Their impact goes beyond health and improves the lives of their clients overall.

Community Health Workers or CHWs bridge the gap between health care providers and communities. They are often part of the community they serve and have shared life experiences. They advocate for their community and make resources more accessible. Their impact goes beyond health and improves the lives of their clients overall.

Community Health Workers or CHWs bridge the gap between health care providers and communities. They are often part of the community they serve and have shared life experiences. They advocate for their community and make resources more accessible. Their impact goes beyond health and improves the lives of their clients overall.

Community Health Workers or CHWs bridge the gap between health care providers and communities. They are often part of the community they serve and have shared life experiences. They advocate for their community and make resources more accessible. Their impact goes beyond health and improves the lives of their clients overall.

Role Lead User Experience Researcher, UX Designer
Client School of Public Health, University of Maryland
Duration 4 months of research, 5 months of design
User Community Health Workers(CHW’s)
Tools Canva, Figma, Zoom, Adobe Premier Pro

Role Lead User Experience Researcher, UX Designer
Client School of Public Health, University of Maryland
Duration 4 months of research, 5 months of design
User Community Health Workers(CHW’s)
Tools Canva, Figma, Zoom, Adobe Premier Pro

Role Lead User Experience Researcher, UX Designer
Client School of Public Health, University of Maryland
Duration 4 months of research, 5 months of design
User Community Health Workers(CHW’s)
Tools Canva, Figma, Zoom, Adobe Premier Pro

Role Lead User Experience Researcher, UX Designer
Client School of Public Health, University of Maryland
Duration 4 months of research, 5 months of design
User Community Health Workers(CHW’s)
Tools Canva, Figma, Zoom, Adobe Premier Pro

From the research phase, we identified that data entry was a huge part of a CHW’s day. We decided to combine the interactive tablet app and day planner product concepts from our research, for our final design.

From the research phase, we identified that data entry was a huge part of a CHW’s day. We decided to combine the interactive tablet app and day planner product concepts from our research, for our final design.

From the research phase, we identified that data entry was a huge part of a CHW’s day. We decided to combine the interactive tablet app and day planner product concepts from our research, for our final design.

From the research phase, we identified that data entry was a huge part of a CHW’s day. We decided to combine the interactive tablet app and day planner product concepts from our research, for our final design.

From the research phase, we identified that data entry was a huge part of a CHW’s day. We decided to combine the interactive tablet app and day planner product concepts from our research, for our final design.

THE PRODUCT CONCEPT

THE PRODUCT CONCEPT

INTERACTIVE POINT OF CARE TABLET APP

INTERACTIVE POINT OF CARE TABLET APP

1. Quick, easy note-taking during client visit organized based on how CHW’s think
2. Well integrated and easily accessible resources, forms, and visual aids
3. Client goal-setting
4. Master to-do list for CHW’s

1. Quick, easy note-taking during client visit organized based on how CHW’s think
2. Well integrated and easily accessible resources, forms, and visual aids
3. Client goal-setting
4. Master to-do list for CHW’s

1. Quick, easy note-taking during client visit organized based on how CHW’s think
2. Well integrated and easily accessible resources, forms, and visual aids
3. Client goal-setting
4. Master to-do list for CHW’s

1. Quick, easy note-taking during client visit organized based on how CHW’s think
2. Well integrated and easily accessible resources, forms, and visual aids
3. Client goal-setting
4. Master to-do list for CHW’s

RATIONALE

RATIONALE

1. CHWs have organic conversations with their clients
2. They like to have visual aids and resources readily available to them
3. CHWs set goals with clients
4. They have many tasks for various clients

1. CHWs have organic conversations with their clients
2. They like to have visual aids and resources readily available to them
3. CHWs set goals with clients
4. They have many tasks for various clients

1. CHWs have organic conversations with their clients
2. They like to have visual aids and resources readily available to them
3. CHWs set goals with clients
4. They have many tasks for various clients

CHWs felt that phones and laptops intimidated clients. For this reason, our product concept uses a tablet.

CHWs felt that phones and laptops intimidated clients. For this reason, our product concept uses a tablet.

CHWs felt that phones and laptops intimidated clients. For this reason, our product concept uses a tablet.

CHWs felt that phones and laptops intimidated clients. For this reason, our product concept uses a tablet.

CHWs felt that phones and laptops intimidated clients. For this reason, our product concept uses a tablet.

OUR PROCESS

OUR PROCESS

RESEARCH - IDEATION - DESIGN

RESEARCH - IDEATION - DESIGN

Group 99

CO-DESIGN SESSION

CO-DESIGN SESSION

ACTIVITIES

ACTIVITIES

1. Collages
2. Storyboards
3. How might We’s

1. Collages
2. Storyboards
3. How might We’s

1. Collages
2. Storyboards
3. How might We’s

1. Collages
2. Storyboards
3. How might We’s

MAJOR FINDINGS

MAJOR FINDINGS

1. Client visits are organic conversations, not structured
2. They touch on a consistent list of topics called Social Determinants of Health
3. “Less words, more pictures”
4. Resources and visuals are important aids for health literacy throughout entire visit
5. CHWs set a few short-term goals with clients in addition to long-term goals

1. Client visits are organic conversations, not structured
2. They touch on a consistent list of topics called Social Determinants of Health
3. “Less words, more pictures”
4. Resources and visuals are important aids for health literacy throughout entire visit
5. CHWs set a few short-term goals with clients in addition to long-term goals

1. Client visits are organic conversations, not structured
2. They touch on a consistent list of topics called Social Determinants of Health
3. “Less words, more pictures”
4. Resources and visuals are important aids for health literacy throughout entire visit
5. CHWs set a few short-term goals with clients in addition to long-term goals

1. Client visits are organic conversations, not structured
2. They touch on a consistent list of topics called Social Determinants of Health
3. “Less words, more pictures”
4. Resources and visuals are important aids for health literacy throughout entire visit
5. CHWs set a few short-term goals with clients in addition to long-term goals

1. Client visits are organic conversations, not structured
2. They touch on a consistent list of topics called Social Determinants of Health
3. “Less words, more pictures”
4. Resources and visuals are important aids for health literacy throughout entire visit
5. CHWs set a few short-term goals with clients in addition to long-term goals

Group 112 (1)

STORYBOARDS

STORYBOARDS

FILL IN THE BLANKS

FILL IN THE BLANKS

We used the storyboards as a part of our co-design session. Either asking the CHW’s to fill in blank panels or comment on them.

We used the storyboards as a part of our co-design session. Either asking the CHW’s to fill in blank panels or comment on them.

We used the storyboards as a part of our co-design session. Either asking the CHW’s to fill in blank panels or comment on them.

We used the storyboards as a part of our co-design session. Either asking the CHW’s to fill in blank panels or comment on them.

We used the storyboards as a part of our co-design session. Either asking the CHW’s to fill in blank panels or comment on them.

THE SCENE

THE SCENE

1. The Intake Walkthrough: CHWs go through the social determinants of health with their client and determine how they might help them
2. Organizing To-Do's: CHWs view the different To-Do's they have for various clients in their 3 main hotspots of work (office/ field/ home visits)
3. Creating a Care Plan: CHW's create a care plan with their client. This includes creating smart goals with their client.
4. The Client Side: We wanted to create a client-side app, through which clients could keep track of their goals and access resources.

1. The Intake Walkthrough: CHWs go through the social determinants of health with their client and determine how they might help them
2. Organizing To-Do's: CHWs view the different To-Do's they have for various clients in their 3 main hotspots of work (office/ field/ home visits)
3. Creating a Care Plan: CHW's create a care plan with their client. This includes creating smart goals with their client.
4. The Client Side: We wanted to create a client-side app, through which clients could keep track of their goals and access resources.

1. The Intake Walkthrough: CHWs go through the social determinants of health with their client and determine how they might help them
2. Organizing To-Do's: CHWs view the different To-Do's they have for various clients in their 3 main hotspots of work (office/ field/ home visits)
3. Creating a Care Plan: CHW's create a care plan with their client. This includes creating smart goals with their client.
4. The Client Side: We wanted to create a client-side app, through which clients could keep track of their goals and access resources.

Group 113

We learned that CHW-client conversations are structured and not organic. At this point we shifted our linear user flow to a more integrated flow, which allowed CHWs to seamlessly navigate between different sections of the app.

We learned that CHW-client conversations are structured and not organic. At this point we shifted our linear user flow to a more integrated flow, which allowed CHWs to seamlessly navigate between different sections of the app.

We learned that CHW-client conversations are structured and not organic. At this point we shifted our linear user flow to a more integrated flow, which allowed CHWs to seamlessly navigate between different sections of the app.

We learned that CHW-client conversations are structured and not organic. At this point we shifted our linear user flow to a more integrated flow, which allowed CHWs to seamlessly navigate between different sections of the app.

We learned that CHW-client conversations are structured and not organic. At this point we shifted our linear user flow to a more integrated flow, which allowed CHWs to seamlessly navigate between different sections of the app.

USER FLOWS

USER FLOWS

Up until the co-design session, our app had a very linear flow. The co-design session helped us rethink our flow to enable a CHW to use the app in whichever order they felt comfortable with.

Up until the co-design session, our app had a very linear flow. The co-design session helped us rethink our flow to enable a CHW to use the app in whichever order they felt comfortable with.

Up until the co-design session, our app had a very linear flow. The co-design session helped us rethink our flow to enable a CHW to use the app in whichever order they felt comfortable with.

Up until the co-design session, our app had a very linear flow. The co-design session helped us rethink our flow to enable a CHW to use the app in whichever order they felt comfortable with.

Up until the co-design session, our app had a very linear flow. The co-design session helped us rethink our flow to enable a CHW to use the app in whichever order they felt comfortable with.

Group 104 1

The app included all the features which allowed CHWs to achieve important client related tasks. This included taking notes and setting goals with their clients as well as keeping track of past visits, to-do's and resources. 

The app included all the features which allowed CHWs to achieve important client related tasks. This included taking notes and setting goals with their clients as well as keeping track of past visits, to-do's and resources. 

The app included all the features which allowed CHWs to achieve important client related tasks. This included taking notes and setting goals with their clients as well as keeping track of past visits, to-do's and resources. 

The app included all the features which allowed CHWs to achieve important client related tasks. This included taking notes and setting goals with their clients as well as keeping track of past visits, to-do's and resources. 

The app included all the features which allowed CHWs to achieve important client related tasks. This included taking notes and setting goals with their clients as well as keeping track of past visits, to-do's and resources. 

WIREFRAMES

WIREFRAMES

MAIN PAGES

MAIN PAGES

1. Main Dashboard
2. Visit Notes
3. Client Goals
4. CHW To-Do’s
5. Resources & Visual Aids

1. Quick, easy note-taking during client visit organized based on how CHW’s think
2. Well integrated and easily accessible resources, forms, and visual aids
3. Client goal-setting
4. Master to-do list for CHW’s

1. Main Dashboard
2. Visit Notes
3. Client Goals
4. CHW To-Do’s
5. Resources & Visual Aids

1. Main Dashboard
2. Visit Notes
3. Client Goals
4. CHW To-Do’s
5. Resources & Visual Aids

FEATURES

FEATURES

1. Client lookup
2. Note taking
3. Review past notes
4. Goal setting
5. Task scheduling
6. Resources repository

1. Client lookup
2. Note taking
3. Review past notes
4. Goal setting
5. Task scheduling
6. Resources repository

1. Client lookup
2. Note taking
3. Review past notes
4. Goal setting
5. Task scheduling
6. Resources repository

Group 114

USER TESTS

USER TESTS

We conducted remote usability tests via Zoom with six community health workers. The design was iterated on at every stage. Below are some of the findings and changes made to the prototype based on input we received at the user tests.

We conducted remote usability tests via Zoom with six community health workers. The design was iterated on at every stage. Below are some of the findings and changes made to the prototype based on input we received at the user tests.

MAJOR FINDINGS

MAJOR FINDINGS

1. HIPAA concerns
2. Combine the visit notes
3. Sub navigation, for client specific things, and global things.
4. Summary page
5. Viewing notes from a previous To-Do

1. Quick, easy note-taking during client visit organized based on how CHW’s think
2. Well integrated and easily accessible resources, forms, and visual aids
3. Client goal-setting
4. Master to-do list for CHW’s

1. HIPAA concerns
2. Combine the visit notes
3. Sub navigation, for client specific things, and global things.
4. Summary page
5. Viewing notes from a previous To-Do

1. HIPAA concerns
2. Combine the visit notes
3. Sub navigation, for client specific things, and global things.
4. Summary page
5. Viewing notes from a previous To-Do

OTHER FINDINGS

OTHER FINDINGS

1. Recording sessions may not be feasible
2. Differentiate between visual aids and resources
3. Populate suggested resources and visual aids, based on the sections.
4. Visual similarity between client goals and CHW To-Do’s

1. Recording sessions may not be feasible
2. Differentiate between visual aids and resources
3. Populate suggested resources and visual aids, based on the sections.
4. Visual similarity between client goals and CHW To-Do’s

1. Recordings sessions may not be feasible
2. Differentiate between visual aids and resources
3. Populate suggested resources and visual aids, based on the sections.
4. Visual similarity between client goals and CHW To-Do’s

Through our user tests, we identified HIPAA concerns and additional user flows. Our design went through three iterations to account for various use cases and privacy laws.

Through our user tests, we identified HIPAA concerns and additional user flows. Our design went through three iterations to account for various use cases and privacy laws.

Through our user tests, we identified HIPAA concerns and additional user flows. Our design went through three iterations to account for various use cases and privacy laws.

Through our user tests, we identified HIPAA concerns and additional user flows. Our design went through three iterations to account for various use cases and privacy laws.

Through our user tests, we identified HIPAA concerns and additional user flows. Our design went through three iterations to account for various use cases and privacy laws.

The Client Lookup: The Client Lookup screen initially posed a HIPAA violation risk by displaying the names of all the CHWs clients on one screen.

The redesign, asks for the CHW to input the name and date of birth of their client to pull up their information.

The Client Lookup: The Client Lookup screen initially posed a HIPAA violation risk by displaying the names of all the CHWs clients on one screen.

The redesign, asks for the CHW to input the name and date of birth of their client to pull up their information.

The Client Lookup: The Client Lookup screen initially posed a HIPAA violation risk by displaying the names of all the CHWs clients on one screen.

The redesign, asks for the CHW to input the name and date of birth of their client to pull up their information.

The Client Lookup: The Client Lookup screen initially posed a HIPAA violation risk by displaying the names of all the CHWs clients on one screen.

The redesign, asks for the CHW to input the name and date of birth of their client to pull up their information.

Group 115 (1)

The Sub Navigation
Originally, our design had the community health workers log into the client profile after which, all data was related to the specific client.

To differentiate between client specific data and global data, we added a sub navigation to the client dashboard. Now, everything related to a specific client is housed within the client dashboard.

The Sub Navigation
Originally, our design had the community health workers log into the client profile after which, all data was related to the specific client.

To differentiate between client specific data and global data, we added a sub navigation to the client dashboard. Now, everything related to a specific client is housed within the client dashboard.

The Sub Navigation
Originally, our design had the community health workers log into the client profile after which, all data was related to the specific client.

To differentiate between client specific data and global data, we added a sub navigation to the client dashboard. Now, everything related to a specific client is housed within the client dashboard.

The Sub Navigation
Originally, our design had the community health workers log into the client profile after which, all data was related to the specific client.

To differentiate between client specific data and global data, we added a sub navigation to the client dashboard. Now, everything related to a specific client is housed within the client dashboard.

Group 116 (1)

The Combination of Notes
Originally, there were two separate pages CHWs had to visit to take a new set of client notes or review past notes.

We combined these two flows under a single page called Visit Notes. We introduced a toggle for CHWs to seamlessly switch between taking notes and reviewing a previous visit's notes.

The Combination of Notes
Originally, there were two separate pages CHWs had to visit to take a new set of client notes or review past notes.

We combined these two flows under a single page called Visit Notes. We introduced a toggle for CHWs to seamlessly switch between taking notes and reviewing a previous visit's notes.

The Combination of Notes
Originally, there were two separate pages CHWs had to visit to take a new set of client notes or review past notes.

We combined these two flows under a single page called Visit Notes. We introduced a toggle for CHWs to seamlessly switch between taking notes and reviewing a previous visit's notes.

The Combination of Notes
Originally, there were two separate pages CHWs had to visit to take a new set of client notes or review past notes.

We combined these two flows under a single page called Visit Notes. We introduced a toggle for CHWs to seamlessly switch between taking notes and reviewing a previous visit's notes.

Group 117 (1)

THE DESIGN LANGUAGE

THE DESIGN LANGUAGE

1. Clean Design
2. Less Words, More Visuals
3. Client Engagement

1. Clean Design
2. Less Words, More Visuals
3. Client Engagement

1. Clean Design
2. Less Words, More Visuals
3. Client Engagement

1. Clean Design
2. Less Words, More Visuals
3. Client Engagement

The design had to allow for the CHW to fulfill all their visit tasks. It also had to engage CHW's clients with their health while not overwhelming them.

The design had to allow for the CHW to fulfill all their visit tasks. It also had to engage CHW's clients with their health while not overwhelming them.

The design had to allow for the CHW to fulfill all their visit tasks. It also had to engage CHW's clients with their health while not overwhelming them.

The design had to allow for the CHW to fulfill all their visit tasks. It also had to engage CHW's clients with their health while not overwhelming them.

Group 195

Our final design includes a clean look with blues and greens as accent colors as they are associated with healthcare. It is heavy in visuals and has limited text so as to not intimidate clients.

Our final design includes a clean look with blues and greens as accent colors as they are associated with healthcare. It is heavy in visuals and has limited text so as to not intimidate clients.

Our final design includes a clean look with blues and greens as accent colors as they are associated with healthcare. It is heavy in visuals and has limited text so as to not intimidate clients.

Our final design includes a clean look with blues and greens as accent colors as they are associated with healthcare. It is heavy in visuals and has limited text so as to not intimidate clients.

Our final design includes a clean look with blues and greens as accent colors as they are associated with healthcare. It is heavy in visuals and has limited text so as to not intimidate clients.

HIGH FIDELITY PROTOTYPE

HIGH FIDELITY PROTOTYPE

high-fi 1
high-fi 2
high-fi 3
high-fi 4
high-fi 5

Slide Show of other Screens

Interactive Prototype

Interactive Prototype

Video Walkthrough of the Application

LESSONS LEARNED

LESSONS LEARNED

1. Empathize with and Learn from your Users This project taught me a lot about the lives of community health workers. Their passion for their clients and the commitment they show to their jobs inspired us throughout this project.
2. Prepare for Delays Since we were dealing with sensitive client data, we had to get an IRB approval(to protect the rights and welfare of our participants) before recruiting for our project. This delayed our project by almost a month, however, we were able to stay on schedule after revising the project plan.
3. Follow the Team Manifesto At the start of the project we created a team manifesto, which laid out our shared ideas and beliefs. Whenever there was disagreement in the group, the manifesto helped us move forward and brought us together as a team.
4. Play to each other’s Strengths While we each took up major design areas to lead, we also volunteered for the smaller tasks we enjoyed doing. Our visual lead took up responsibility for all our slide decks. I took up responsibility for all the videos we had to create, while our project manager made the final sketches for every storyboard.

1. Empathize with and Learn from your Users This project taught me a lot about the lives of community health workers. Their passion for their clients and the commitment they show to their jobs inspired us throughout this project.
2. Prepare for Delays Since we were dealing with sensitive client data, we had to get an IRB approval(to protect the rights and welfare of our participants) before recruiting for our project. This delayed our project by almost a month, however, we were able to stay on schedule after revising the project plan.
3. Follow the Team Manifesto At the start of the project we created a team manifesto, which laid out our shared ideas and beliefs. Whenever there was disagreement in the group, the manifesto helped us move forward and brought us together as a team.
4. Play to each other’s Strengths While we each took up major design areas to lead, we also volunteered for the smaller tasks we enjoyed doing. Our visual lead took up responsibility for all our slide decks. I took up responsibility for all the videos we had to create, while our project manager made the final sketches for every storyboard.

1. Empathize with and Learn from your Users This project taught me a lot about the lives of community health workers. Their passion for their clients and the commitment they show to their jobs inspired us throughout this project.
2. Prepare for Delays Since we were dealing with sensitive client data, we had to get an IRB approval(to protect the rights and welfare of our participants) before recruiting for our project. This delayed our project by almost a month, however, we were able to stay on schedule after revising the project plan.
3. Follow the Team Manifesto At the start of the project we created a team manifesto, which laid out our shared ideas and beliefs. Whenever there was disagreement in the group, the manifesto helped us move forward and brought us together as a team.
4. Play to each other’s Strengths While we each took up major design areas to lead, we also volunteered for the smaller tasks we enjoyed doing. Our visual lead took up responsibility for all our slide decks. I took up responsibility for all the videos we had to create, while our project manager made the final sketches for every storyboard.

1. Empathize with and Learn from your Users This project taught me a lot about the lives of community health workers. Their passion for their clients and the commitment they show to their jobs inspired us throughout this project.
2. Prepare for Delays Since we were dealing with sensitive client data, we had to get an IRB approval(to protect the rights and welfare of our participants) before recruiting for our project. This delayed our project by almost a month, however, we were able to stay on schedule after revising the project plan.
3. Follow the Team Manifesto At the start of the project we created a team manifesto, which laid out our shared ideas and beliefs. Whenever there was disagreement in the group, the manifesto helped us move forward and brought us together as a team.
4. Play to each other’s Strengths While we each took up major design areas to lead, we also volunteered for the smaller tasks we enjoyed doing. Our visual lead took up responsibility for all our slide decks. I took up responsibility for all the videos we had to create, while our project manager made the final sketches for every storyboard.

Through this project, we learned to empathize with community health workers. Our final prototype addresses their concerns with data entry, thus making their work easier - which by extension helps them serve their clients better. 

Through this project, we learned to empathize with community health workers. Our final prototype addresses their concerns with data entry, thus making their work easier - which by extension helps them serve their clients better. 

Through this project, we learned to empathize with community health workers. Our final prototype addresses their concerns with data entry, thus making their work easier - which by extension helps them serve their clients better. 

Through this project, we learned to empathize with community health workers. Our final prototype addresses their concerns with data entry, thus making their work easier - which by extension helps them serve their clients better. 

Through this project, we learned to empathize with community health workers. Our final prototype addresses their concerns with data entry, thus making their work easier - which by extension helps them serve their clients better. 

The tablet app team

NEXT STEPS

NEXT STEPS

THINKING ABOUT THE FUTURE

THINKING ABOUT THE FUTURE

The tablet application we created will continue to be worked on by the School of Public Health. Currently, we are working on a paper which comprises of the research we got from this project.

The tablet application we created will continue to be worked on by the School of Public Health. Currently, we are working on a paper which comprises of the research we got from this project.

The tablet application we created will continue to be worked on by the School of Public Health. Currently, we are working on a paper which comprises of the research we got from this project.

The tablet application we created will continue to be worked on by the School of Public Health. Currently, we are working on a paper which comprises of the research we got from this project.

A product fueled by passion and double chocolate cookies